We know that recent news and uncertainty surrounding the Coronavirus (COVID-19), as well as recent travel restrictions, may cause that you to take a closer look at your current travel plans or future travel options. The Machu Picchu citadel, Inca Trail and alternative treks are closed were closed for many months.
The Peruvian government actively closed the country’s borders by declaring a state of emergency that came into force on 16 March and last until 30 September 2020.
However, all borders were reopened on 5 October 2020 and they remain open! International flights have been allowed again!
PeruRail and Inca Rail are train companies that operate trips to Machu Picchu. During the quarantine, they canceled all operations. If you had booked train tickets in advance, you were able to postpone your trip until 2021. If you want to refund train tickets, you need to contact the train companies directly.
Peruvian associations of tour operators - Canatur, AATC and APTAE as well as professional tour guide associations - Colitur, Progatur and Agotur were talking with the Peruvian government to find a solution to open tourism of the country. They were planning to offer travel deals and special offers for both, national and foreign tourists.
The Inca Trail and Machu Picchu were the most popular destinations of Peru. There were 3,000 travellers daily. During the Coronavirus, these sights were affected by the tourist decrease. The Inca Trail and Machu Picchu were closed until 15 July for Peruvian tourists and until 1 October for foreign travelers. But there were travellers who had booked the Inca Trail in advance. All was canceled! The Peruvian government was looking for a solution to avoid losing tourism. It decided that tourists could change or postpone the Inca Trail until to 31st December 2021 depending on the spots available.
The Ministry of Culture closed all their offices and websites until further notice from the Peruvian government. Then, only their accounting department worked.
Every affected traveler had to wait until the quarantine was over. Once the Ministry of Culture reopened the office, affected passengers could present their claims to receive Machu Picchu ticket refunds.
In this case, the Ministry of Culture has offered to postpone the tickets until December 2021. You could return Machu Picchu tickets, but you must inform them by e-mail about their cancellation. You can postpone your Machu Picchu ticket for a future trip or receive a refund. Then you have to wait until their confirmation of your ticket refund.
A travel agency or tour operator needs to send a letter requesting the refund of Machu Picchu and Inca Trail tickets. The ministry decides if this is possible. If so, their condition is that the travel agency/tour operator finds a replacement for the traveler so that the name and date are changed on the ticket.
Due to the state of the global coronavirus pandemic, the company Inca Trail Machu has announced updates to its policies that provide for the cancellation and modification of each reservation date in specific areas.
Day: August 17 2020
Coronavirus Cases: 535,946
There Were four travel advisory levels:
Peru is currently at Level 2 - exercise increased precautions.
The Peruvian Government by means of the Ministry of Foreign Affairs announced that regularly scheduled repatriation flights must end by Tuesday, April 21. The Government reviewed requests after this date on a case-by-case basis and approvals were reserved only for exceptional circumstances.
Travellers in Peru were urged to return to the United States, Europe, and other countries to take advantage of all viable travel options as soon as possible. When they chose not to depart at that time, they had to be prepared to remain in Peru until the government ended the nationwide travel restrictions to prevent the spread of COVID-19.
1) Inca Trail:
a) Cancellation made months or a month prior to the departure date: If you have paid a 50% deposit or a 100% payment: Inca Trail Machu will refund reduce for the Inca Trail permits, Machu Picchu tickets and train tickets already paid. This refund does not include a bank transfer fee.
b) Cancellation made a month or less prior to the departure date will be considered as a "No Show" and no refund will be given.
c) If the due balance of the Inca Trail is not paid at least 2 days before the trek departure date, Inca Trail Machu will assume that the client wants to cancel the trek and the deposit will not be refunded.
2) Alternative Treks, Machu Picchu Tours, or Travel Packages (Excluding tailor-made itineraries and mountain climbing programs):
a) Cancellation made at least 1 month prior to the departure date: Inca Trail Machu will refund reduced for entrance fee to Machu Picchu and train tickets already paid.
b) Cancellation made less than 2 days prior to the departure date will be considered as a "No Show" and no refund will be given.
The Ministry of Culture has announced that the entrance tickets to the Inca city of Machu Picchu and to the Inca Trail network that are not going to be used on the date of the visit may be changed for another date and/or a visitor name during the year 2020 without any penalty, as long as there is availability. However, a refund is not possible!
If passengers decide to change the date of the trip as a precaution:
Our standard policy applies. However, we offer a 10% net payment as a credit for bookings 61 or more days before the departure date; or 20% of the net amount paid as credit for bookings 60 days or less before the departure date. This credit can be used for future bookings valid until 2021!
A change can be made as long as there is availability on another date, otherwise, there is no refund
If Peru imposes restrictions on specific citizens or countries, or if the country of passengers imposes travel advice against Peru:
We will give you full credit for rescheduling the reservation, valid until 2021! However, we cannot cover other expenses booked elsewhere, such as flights, land travel arrangements, etc. We cannot provide any financial compensation in these cases.
Seasonal surcharges and/or fees will apply to rescheduling to 2021.