We know that recent news and uncertainty surrounding the Coronavirus (COVID-19), as well as recent travel restrictions, may cause you to take a closer look at your current travel plans or future travel options. The Machu Picchu citadel, Inca Trail and alternative trail are closed for the emergency.
The Peruvian government proactively closed the country’s borders in a declaration of a state of emergency, effective March 16 until July 15th. Maybe this state of emergency continue. Just we have to wait like is the progress of the pandemic in Peru.
The PromPeru, Dircetur, Ministery of the tourism declared about the tourism in Peru and maybe this closed continue until to first week of May. They published by website the following:
Perurail and Inca Rail train companies won't operate the trip to Machu Picchu. They will cancel all operations during the quarantine. If you booked the train tickets in advance, you could postpone your trip until 2021. If you want to refund the train tickets, you will need to contact with the train company directly.
Canatur, AATC, APTAE (Tour Operators Association in Peru), Colitur, Progatur and Agotur (Professional guide association) are talking with the Peruvian goverment to find a solution for the open the tourism in Peru. They are planing to offer the travel deals and promotion for the Peruvians and foreigners travelers. In this way, it being to subtract tourism in Peru.
The Inca Trail and Machu Picchu are the most popular destinations of Peru. There are 3000 travellers per day visiting these attractions. Now The Coronavirus affected this wonder destination. Today Inca Trail and Machu Picchu are closed until 15th of July for the Peruvian traveler and 01st of October for the foreign travelers. But there were travellers booked the Inca Trail in advance. Today It's canceled!. The Peruvian government is looking for a solution to avoid losing tourism.
The travelers could change or postpone the Inca Trail until to 31st December 2021 according the spaces available in the date trip.
The Culture Ministry closed all offices and websites until further notice from the Peruvian government. At this moment just its only work is the account department.
You will need to wait to finish the quarantine. The Ministry of Culture will open the office. Then you can present your claim for your Machu Picchu tickets refund.
If you booked yourself.
The Ministry of Culture will offer to postpone your tickets until December 2021. Maybe they could refund the Machu Picchu tickets, but you will need to send an email to inform them about the cancelation. You can postpone your Machu Picchu ticket for a future trip or refund. Then you have to wait. They will confirm your ticket refund
If you booked by Tour Operator or travel agency.
The Tour Operator and travel agency will send the letters requesting your refund Machu Picchu and Inca Trail tickets. They will confirm, its possible or not. In case, it's confirmed. The Tour Operator will need to find other travelers to change the name and date of the trip.
Due to the current state of the global coronavirus pandemic, Inca Trail Machu has announced updates to its policies that provide for cancellations and change of dates of each reservation in specific areas.
Today: August 17th 2020
Coronavirus Cases: 535,946
There are four travel advisory levels:
In Peru are Level 4: Do Not Travel (Global Health Advisory). Avoid all international travel due to the global impact of COVID-19. Exercise normal precautions in Peru. Some areas have increased risk.
The Government of Peru’s Ministry of Foreign Affairs announced that regularly scheduled repatriation flights must end by Tuesday, April 21. The Government of Peru will review requests after April 21 on a case-by-case basis and approvals will be reserved only for exceptional circumstances.
We urge travellers in Peru who wish to return to the United States, Europe and other countries to take advantage of all viable travel options as soon as possible. If you choose not to depart at this time, you should be prepared to remain in Peru until the country’s government ends its nationwide travel restrictions to prevent the spread of COVID-19.
(I) Cancellation up to months or prior to departure:
If you paid the 50% pre-payment or 100% Payment: Inca Trail Machu will refund without the Inca Trail permits and Machu Picchu and train ticket, In this refund is not included the commission bank transfer.
(II) Cancellation between five days and the departure date: will be considered a No Show and no refund will be applicable.
(iii) If the trek balance is not paid two days before the trek departure date, Inca Trail Machu will assume the client is canceling the trek and the deposit will not be refunded.
All other Alternative treks, Machu Picchu tours or programs (excluding custom itineraries and mountain climbing programs)
(i) Cancellation with at least one month prior to departure: Inca Trail Mach will refund without Entrance fees booked, Machu Picchu and Train tickets.
(ii) Cancellation with less than two days prior to departure: will be considered a No Show and no refund will be applicable.
The Ministry of Culture, indicates that the entrance tickets to the Inca city of Machu Picchu and to the Network of Inka Roads of the Historic Sanctuary of Machu Picchu that are not going to be used on the date of visit may be changed with dates and / or visitor information. During the fiscal year 2020 without any penalty, as long as there is availability but there is no refund.
If passengers decide to change their travel date as a precaution:
Our standard policies apply. However, we will offer 10% of the net payment as a credit for reservations 61 days or more before the cruise departure date; or 20% of the net paid as credit for reservations 60 days or less before the cruise departure date. This credit can be used on a future reservation valid until 2021.
The change can be made as long as there is availability on another date, otherwise there is no refund
If Peru imposes restrictions on specific citizens or countries, or if the country of the passengers imposes travel advice against Peru:
We will give you full credit for rescheduling the reservation, valid until 2021. However, we cannot cover additional expenses reserved elsewhere, such as flights, ground arrangements, etc. We cannot give any monetary reimbursement for these cases.
For rescheduling to 2021, seasonal surcharges and / or 2021 fees will apply.
If you travel in the next 7 days, contact us immediately.
If you're traveling after that, check your closest options to your trip for the most current policy information.
Peru has no travel restrictions, however, it suspended the arrival of external flights from Europe and Asia.
Most of the policies apply to reservations made between now and the end of March, and allow customers to postpone their trip later this year or, in some cases, until 2021.
Most require changes to be made up to 30 days before departure, but some, we are giving the alternative of making the change to the dates you wish to make. But the change of the annexes for the Inca Trails must verify the availability of spaces.