We know that recent news and uncertainty surrounding the Coronavirus (COVID-19), as well as recent travel restrictions, may cause you to take a closer look at your current travel plans or future travel options. Our customers are our first priority and we are working daily to assess the impacts of travel and communicate updates.
Due to the current state of the global coronavirus pandemic, Inca Trail Machu has announced updates to its policies that provide for cancellations and change of dates of each reservation in specific areas.
There are four travel advisory levels:
In Peru are Level 2: Exercise Increased Caution: COVID-19 outbreak. Special Precautions for High-Risk Travelers.
March 15 2020: Measure necessary. President Vizcarra ordered that the population be kept in social isolation and that the borders be closed. With few exceptions, citizens can only go out to the streets for punctual purchases or medical attention.
Its closed the frontiers. During 15 day the all Peruvian people are inside the home.
The all Tour Operator don´t operate the trips to Machu Picchu during 15 days. Perurail and Inca Rail train companies don't operate the trip to Machu Picchu. They will cancel all operations.
The Machu Picchu citadel, Inca Trail and alternative trail are closed for the emergency.
If you travel in the next 7 days, contact us immediately.
If you're traveling after that, check your closest options to your trip for the most current policy information.
Peru has no travel restrictions, however, it suspended the arrival of external flights from Europe and Asia.
Most of the policies apply to reservations made between now and the end of March, and allow customers to postpone their trip later this year or, in some cases, until 2021.
Most require changes to be made up to 30 days before departure, but some, we are giving the alternative of making the change to the dates you wish to make. But the change of the annexes for the Inca Trails must verify the availability of spaces.
(I) Cancellation up to months or prior to departure:
If you paid the 50% pre-payment or 100% Payment: Inca Trail Machu will refund without the Inca Trail permits and Machu Picchu and train ticket, In this refund is not included the commission bank transfer.
(II) Cancellation between five days and the departure date: will be considered a No Show and no refund will be applicable.
(iii) If the trek balance is not paid two days before the trek departure date, Inca Trail Machu will assume the client is canceling the trek and the deposit will not be refunded.
All other Alternative treks, Machu Picchu tours or programs (excluding custom itineraries and mountain climbing programs)
(i) Cancellation with at least one month prior to departure: Inca Trail Mach will refund without Entrance fees booked, Machu Picchu and Train tickets.
(ii) Cancellation with less than two days prior to departure: will be considered a No Show and no refund will be applicable.
The Ministry of Culture, indicates that the entrance tickets to the Inca city of Machu Picchu and to the Network of Inka Roads of the Historic Sanctuary of Machu Picchu that are not going to be used on the date of visit may be changed with dates and / or visitor information. During the fiscal year 2020 without any penalty, as long as there is availability but there is no refund.
If passengers decide to change their travel date as a precaution:
Our standard policies apply. However, we will offer 10% of the net payment as a credit for reservations 61 days or more before the cruise departure date; or 20% of the net paid as credit for reservations 60 days or less before the cruise departure date. This credit can be used on a future reservation valid until 2021.
The change can be made as long as there is availability on another date, otherwise there is no refund
If Peru imposes restrictions on specific citizens or countries, or if the country of the passengers imposes travel advice against Peru:
We will give you full credit for rescheduling the reservation, valid until 2021. However, we cannot cover additional expenses reserved elsewhere, such as flights, ground arrangements, etc. We cannot give any monetary reimbursement for these cases.
For rescheduling to 2021, seasonal surcharges and / or 2021 fees will apply.